REFUND POLICY

1. OUR GUARANTEE

We guarantee that every ID photo we generate complies with the official specifications of the country and document type you selected (dimensions, resolution, background, framing).

If your photo is rejected by an official authority (prefecture, embassy, administration) for a technical non-compliance reason related to our processing, we will fully refund you with no conditions.

2. REFUND ELIGIBILITY CONDITIONS

You are eligible for a refund if:

• Your photo was rejected by an official authority
• The reason for rejection is related to a technical defect in our processing (wrong dimensions, incorrect background, non-compliant framing)
• You contact us within 30 days of your purchase
• You provide proof of the rejection (official document, email, or letter from the authority)

You are not eligible for a refund if:

• The rejection is due to insufficient quality of the original photo you provided (blurry, poorly lit, too dark)
• The rejection is due to your facial expression (smile, closed eyes) or accessories (glasses, hat) present in your original photo
• You selected the wrong country or document type
• Official standards changed after your purchase
• You already downloaded and used your photo without reporting an issue

3. HOW TO REQUEST A REFUND

To request a refund, send an email to contact@get-passport-photo.com with the following:

• Your order number (visible in the confirmation email)
• Proof of rejection (photo of the official document, screenshot, or email from the authority)
• A brief description of the rejection reason given by the authority

We will process your request within 5 business days. If your request is approved, the refund will be issued to the original payment method within 10 business days.

4. RIGHT OF WITHDRAWAL (EU)

Under the European Consumer Rights Directive, you generally have a 14-day right of withdrawal for online purchases.

However, by using our Service and downloading your photo, you expressly acknowledge that the service has been fully performed and you waive your right of withdrawal, in accordance with applicable consumer law (digital content provided immediately with your consent).

5. CONTACT

For any questions about our refund policy:

contact@get-passport-photo.com